The AI engagement workspace for law firms
Your clients stop waiting.
Calls, messages, meetings and matters in one record. Your fee-earners stop chasing it, and Cam, your firm’s AI Engagement Coordinator, shows the source behind every answer.
What people say after seeing it
"They took a real pain point within legal operations and built technology around solving it properly."
One workspace for the whole engagement.
01 · The category
MatterIntelligenceEvery file knows what it is waiting on.
Calls, messages, meetings and commitments land on the matter they belong to. Nobody maintains a tracker, and nothing is only in somebody’s head.
- Who owes what
- Commitments run both ways and the file keeps the direction. What you promised the client, and what the client agreed to send you.
- What is running out
- Limitation, hearings, filing and completion, counting down. A file on hold still has a clock on it.
- When it went quiet
- How long since anyone spoke to them, and what was outstanding when the file stopped moving.
Introducing Cam, your AI Engagement Coordinator
One coordinator across the whole engagement.
WasilX is the workspace. Cam is the coordinator inside it, across intake, cover, meetings and the record. A person approves anything that leaves the firm.
Ask Cam
What did we promise Priya after the call?
A revised quote by Friday, and the searches ordered before it goes out.
Call, 14 Aug · 6 min · matter HV-2440
Ask Cam
Which clients are waiting on a reply from me?
Three. Tom Whitfield since Tuesday, Grace Okafor and Marcus Dean since yesterday.
Engagements · unanswered, oldest first
Ask Cam
What changed on Tom Whitfield's matter while I was in court?
ACAS confirmed early conciliation has ended. Cam logged the call and drafted a reply for you to approve.
Call 12h ago · matter HV-2447
Ask Cam
Draft the follow-up in my usual tone, with the source beside it.
Drafted, shorter than the default and without a greeting, the way you usually send them. Waiting for your approval.
Preference learned 3 Aug · draft queued
01
New enquiry
At the front door
A missed call becomes a named record in seconds. What they want, how urgent, whether you take that work, and a reply drafted while it is still warm.
Cam says it is an AI. Nothing reaches a client unapproved.
02
Line covered
On the fee-earner's line
In court or heads-down, the line is still answered. Cam confirms who is calling, picks up the last promise on that matter, and briefs the fee-earner before connecting.
No legal advice, ever. A caller in difficulty always reaches a person.
03
Note drafted
In the meeting
The consultation ends and the write-up is done. What was agreed, who owns it, when it is due, attributed per speaker.
The note attaches to the matter, readable only by who was in the room.
04
Over the record
Ask the firm what happened
What changed this week, who is waiting, what was promised in March. Cam answers from your own rows and shows which ones it read.
Bounded by what the asker may see. A person confirms every action.
02 · Agent and meetings
Answering the call is the start. The record is the product.
Ask the firm record. Finish a consultation. See the source, owner and date while it is still written down.
A record starts wherever the client does: a call, a web enquiry, an email, or a file a fee-earner opens themselves. Agent and Meetings matter because they keep it useful after that. Underneath sits MatterIntelligence: every matter keeps its own state, so the file knows what was promised, what is falling due, and how long it has been quiet.
Ask the firm record
Agent
Ask what changed on a matter, which clients need a reply, or what was promised after a call. Cam answers with the source beside it and leaves the next action ready to review.
Notetaker with follow-through
Meetings
Consultations become structured notes, action owners, dates and client follow-up drafts. The note does not sit apart from the matter. It becomes part of the engagement record.
03 · Side by side
One place, instead of four tools that each do part of it.
Phone answering, web chat, inbox follow-up, booking, court-time cover and firm-wide reporting are usually six tools. WasilX is the one that joins them.
Today, without it
With WasilX
Speed to lead
Front desk busy, partner travelling, voicemail checked later.
You choose who answers first, and when. Your team, or Cam out of hours, or Cam on selected lines. Either way the call becomes one record with an owner and a transcript.
Court and deep-work hours
The line diverts to voicemail, or to a colleague who does not know the matter.
Do Not Disturb hands the line to Cam, who answers with the matter context and logs what was said.
Repeat callers
The client explains the file again to whoever picks up, then again to whoever they are put through to.
Cam matches the number to a record, confirms who is on the line before saying anything about the file, then picks up from the last conversation and briefs the fee-earner before connecting them.
Follow-up
Quotes and proposals disappear unless someone remembers to chase.
Slipping work is surfaced with next action, owner, and recommended follow-up.
Meeting write-ups
An hour after every consultation spent writing up the hour before it.
A structured note with agreed actions and owners, attributed per speaker when everyone joins from their own device.
Firm-wide view
The state of a matter reconstructed from three inboxes and a memory, on the day it matters most.
Calls, messages, notes and tasks hang off the matter, and the morning view shows captured, recovered, booked and needs-a-human.
Speed to lead
Today
Front desk busy, partner travelling, voicemail checked later.
With WasilX
You choose who answers first, and when. Your team, or Cam out of hours, or Cam on selected lines. Either way the call becomes one record with an owner and a transcript.
Court and deep-work hours
Today
The line diverts to voicemail, or to a colleague who does not know the matter.
With WasilX
Do Not Disturb hands the line to Cam, who answers with the matter context and logs what was said.
Repeat callers
Today
The client explains the file again to whoever picks up, then again to whoever they are put through to.
With WasilX
Cam matches the number to a record, confirms who is on the line before saying anything about the file, then picks up from the last conversation and briefs the fee-earner before connecting them.
Follow-up
Today
Quotes and proposals disappear unless someone remembers to chase.
With WasilX
Slipping work is surfaced with next action, owner, and recommended follow-up.
Meeting write-ups
Today
An hour after every consultation spent writing up the hour before it.
With WasilX
A structured note with agreed actions and owners, attributed per speaker when everyone joins from their own device.
Firm-wide view
Today
The state of a matter reconstructed from three inboxes and a memory, on the day it matters most.
With WasilX
Calls, messages, notes and tasks hang off the matter, and the morning view shows captured, recovered, booked and needs-a-human.
What has to change at your firm
It works the way your lawyers already work.
Nothing gets ripped out
Your practice system, diary and CRM stay exactly where they are. WasilX sits in front of them and hands work over.
- No new tab to live in
- Fee-earners can work through the phone, email and calendar they already use. Opening WasilX is optional.
- Their own line, their own rules
- Each fee-earner sets who gets through, on which hours. Do Not Disturb hands the line to Cam.
- One line to start
- One office, one clean pilot, on your real enquiries. Not a migration.
What helps your fee-earners helps your clients.
Each row is one thing WasilX does, and what both sides get from it.
- The line is covered while they are in court
- Gets an answer at 2pm, not a voicemail
- Nobody re-reads the file before picking up
- Does not explain their own matter again
- The promise is on the record, not in somebody's head
- Gets the thing they were promised on Tuesday
- The write-up is done when the meeting ends
- Has the note the same day, not next week
Your fee-earner
Your client
Nobody has to build the report.
What came in, what was answered, what is still waiting and what it was worth. Your own week, or the whole firm’s month.
Sample data, on an invented firm. Your own numbers replace these from day one.
From the demo calls
What lawyers said when we showed them.
Said on demo calls rather than written for us. Unnamed at their request and described by role. Nothing is edited beyond the marked cuts.
“I know what I have missed, but I cannot locate it. So rather than dig up everything: what was that last email, what was the last thing I had to do, what did we agree. [This would] save me going back on emails.”
“It is not going to replace any humans. It is more like a smoothing of a transaction.”
“Fantastic. Honestly, fantastic. Seems revolutionary. That is all I can say.”
“The client WhatsApps me, which we hate, because then it is never filed anywhere. I have to first check my emails, then check my WhatsApps… But that platform [WasilX], where it puts everything in one screen chronologically and tells you where it came from, that is a huge improvement.”
Where engagement breaks
Two places the work goes missing.
Before the matter exists, the firm needs speed and fit. Once the matter is moving, the fee-earner needs context. WasilX keeps both on one record anyone on the matter can check.
- 40%
- of firms answered a call from a prospective client
- 20%
- of the firms that missed one ever rang back
- 33%
- replied to an email enquiry
- 64%
- of prospective clients heard nothing at all
Source: Clio Legal Trends Report, 2024.
Front-door pressure
Prospective clients move while the firm is still deciding who owns the reply.
The first response needs source, urgency, owner and next action, not a message in another inbox.
04 · The record layer
Answering the phone is easy. Knowing who is ringing and what you promised them is not.
An answering service hands you another transcript. WasilX tells you who is ringing, what they want, who owns it and what is now late.
01
Recognise
Number, email and matter context point to the right person before anyone invents a name.
02
Attach
Calls, messages, meetings and tasks sit against the record a colleague can inspect.
03
Ask
Cam can answer what changed, what was promised and what is due, with the source beside it.
Example record
Claire Bennett
Third contact since March. Cam confirmed who was calling, then picked up from the last conversation.
Invented client. Demo data, never a real matter.
- One person
- 6 contacts, 4 channels
- Attached to
- Matter, by a fee-earner
- Every answer
- Cites the row it read
05 · Trust
Controls legal teams can inspect before rollout.
Sources are visible. Client-facing work waits for approval. Matter access shapes what Cam can read.
- Sources
- Answers show the record they used.
- Approval
- Client-facing work waits for a person.
- Access
- Matter permissions shape what Cam can read.
06 · The numbers
What could WasilX recover for your firm?
A rough estimate, not a quote. Set the three numbers to your own.
Rough estimator, not a guarantee. Set these to your own numbers.
Missed or unfollowed enquiries per month
15
Average matter value if won
£2,000
Conversion rate with consistent follow-up
25%
Recovered matters/mo
3.8
Recovered revenue/mo
£7,500
FAQ
The questions firms ask before they trust the workflow.
Whether the AI answers every call, what happens when you are in court, how a transfer works, and how quickly a pilot starts.
Read the answersYour clients already have a view of your firm. Find out what it is.
One line, one office, one clean pilot. WasilX sits in front of your practice system rather than replacing it, and shows you what happens to an enquiry today.
Hi, I'm Cam. Tell me which calls, enquiries or follow-ups need control first, and I will route this to the team.